Service Support

Select the service option that matches your device, calibration, or replacement part request.

Keeping Your Radwag Device Running Smoothly with Easy Service & Support Requests.

RMA Service Procedure

Initiate a Service Request: Begin by submitting a service request through the RMA ( Return Merchandise Authorization ) Form. This allows you to detail the issue and receive instructions for the next steps.

Shipping the Equipment: Once the RMA is approved, you'll receive guidance on securely packaging and sending your device to the designated service center. RadwagUSA collaborates with trusted shipping partners to ensure safe transit.

Diagnostic Evaluation: Upon arrival, qualified RADWAG technicians conduct a thorough diagnosis to identify the root cause of the malfunction. They use original spare parts to maintain equipment integrity and compliance with specifications.

Repair and Quality Assurance: After repairs, the equipment undergoes rigorous testing to confirm restored functionality. The process is designed to minimize downtime and prevent future issues by analyzing problem causes and implementing solutions.

Return Shipping: Once the repair is complete, the equipment is carefully packaged and returned to you, ensuring it's ready for immediate use. See warranty policy for more information.

RADWAG technician repairing weighing equipment
Service inspection, repair, and QC support.

Annual Calibration Service

Regular calibration is vital for maintaining the accuracy and reliability of your weighing instruments. RADWAG USA provides comprehensive calibration services.

Scheduling Calibration: Contact RadwagUSA to arrange calibration services.

Calibration Procedure: The standard calibration process includes:

  • Determining indication errors at up to five (5) measurement points.
  • Assessing repeatability by calculating standard deviation.
  • Evaluating errors due to eccentric loading.
  • Testing indication error with the TARE function active.
  • Issuing a detailed QC calibration report.

Once the repair is complete, the equipment is carefully packaged and returned to you, ensuring it's ready for immediate use. See warranty policy for more information.

Spare Part Quote Request

If you require replacement parts for your RADWAG equipment, follow these steps to obtain a quote.

Identify Required Parts: Determine the specific parts needed. If assistance is required, RADWAG's technical support can help identify the correct components.

Request a Quote: Submit a quote request via our RadwagUSA Portal and provide details follows within the form ( e.g. ):

  • Equipment model and serial number.
  • Part numbers or descriptions.
  • Quantity needed.
  • Shipping address.

Receive and Approve Quote: RADWAG will respond with pricing and availability. Upon approval, they will process the order promptly.

Detailed RADWAG service mechanism inspection
Internal mechanism inspection and component-level service.