Service Procedures
Before sending your device
Please review these service procedures before shipping your RADWAG device to the RADWAG USA Service Department.
Prior to sending the unit, please ensure that all items and accessories are removed and packed inside the original box. To prevent further damage during transportation, make sure the unit is securely packed with protective inserts. If you do not have the original box and protective inserts, contact helpdesk@radwagusa.com. We can provide an official quote for a replacement box and inserts at a cost of $50.00 plus shipping.
Damages caused by negligence, accidents, misuse, exposure to radioactive or corrosive materials, foreign objects entering the product, or unauthorized service/modifications by individuals other than RADWAG USA, LLC are not covered.
Please back up any stored data before sending the product for service. RADWAG is not responsible for any data loss during the service process.
After examining the unit, RADWAG USA will contact you via phone or email to provide a technical analysis. By sending your product to RADWAG USA for service, you agree to the terms and conditions outlined in these procedures.
Warranty service is subject to RADWAG USA policy.
XA and MYA units must be shipped on a pallet for optimal safety. Shipping the device without securely placing and strapping it on a pallet can potentially cause harm to the device and result in additional damages during transportation, which may void the warranty.