Submit Request
Complete the RMA form to initiate annual calibration service.
Annual Calibration Service
Keep precision accountable.
At RADWAG USA L.L.C., our annual calibration service is designed to help weighing instruments maintain accuracy, reliability, and compliance through structured inspection, maintenance, and documentation.
From request to documented accuracy.
The service path is kept simple: submit the request, receive evaluation, approve the quote, and receive the device with a calibration QC report.
Receive Evaluation
RADWAG USA reviews the device at the service facility.
Approve Quote
The service team provides calibration pricing before work proceeds.
QC Report
The device returns with documentation confirming the calibration work.
Calibration Maintenance
- Metrological Parameter Assessment
- Our technical team evaluates your device's metrological parameters by comparing instrument readings against known references to verify accuracy within specified tolerances.
- Cleaning and Preventive Maintenance
- We perform detailed cleaning and maintenance to reduce issues caused by environment, use, and normal wear, helping extend equipment life.
- Parts Replacement
- If replacement parts are required, RADWAG USA provides pricing and availability details before proceeding with repairs.
Service Process
- Submission Request
- Initiate calibration service by completing the RMA Form.
- Quotation
- After the device arrives at our service facility, the service team provides a detailed quote for the calibration services.
- Process Tracking
- You can monitor the status of your service request at any time for transparent updates.
- Calibration QC Report
- After completion, your device is returned with a Calibration Quality Control Report detailing the work performed and confirming instrument accuracy.
Why Regular Calibration Matters
Regular calibration protects measurement integrity, supports compliance, and helps prevent costly drift before it becomes downtime.
Measurement Accuracy
Normal wear, environmental conditions, and mechanical components can cause instruments to drift. Calibration identifies and corrects those deviations.
Industry Compliance
For regulated sectors such as pharmaceuticals and manufacturing, scheduled calibration supports alignment with recognized standards.
Product Quality and Safety
Accurate scales help protect product quality, customer trust, and consistent measurement decisions across your workflow.
Cost Efficiency
Calibration helps reduce give-away, under-delivery, unexpected repairs, and service interruptions through preventive maintenance.
Service Procedures
Review these procedures before sending a unit to RADWAG USA for service.
Before Shipping
Prior to sending the unit, please ensure that all items and accessories are removed and packed inside the original box. To prevent further damage during transportation, make sure the unit is securely packed with protective inserts. If you do not have the original box and protective inserts, please contact us via email at helpdesk@radwagusa.com. We can provide an official quote for a replacement box and inserts at a cost of $50.00 plus shipping.
Warranty Exclusions
Damages caused by negligence, accidents, misuse, exposure to radioactive or corrosive materials, foreign objects entering the product, or unauthorized service/modifications by individuals other than RadwagUSA, LLC are not covered.
Data Backup
Please back up any stored data before sending the product for service. Radwag is not responsible for any data loss during the service process.
Technical Analysis
After examining the unit, RadwagUSA will contact you via phone or email to provide a technical analysis. By sending your product to RadwagUSA for service, you agree to the terms and conditions outlined in these procedures.
Warranty Disclaimer
Warranty service is subject to Radwag USA policy. Shipping and service fees may apply.
Important Notice
XA and MYA units must be shipped on a pallet for optimal safety. Shipping the device without securely placing and strapping it on a pallet can potentially cause harm to the device and result in additional damages during transportation, which may void the warranty.